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Consultation on need to send free printed bills to postpaid users of mobile and landline services

Start Date :
Nov 19, 2018
Last Date :
Dec 25, 2018
00:00 AM IST (GMT +5.30 Hrs)
Submission Closed

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of ...

The current provision of Telecommunication Tariff (46th Amendment) Order, 2008 mandates the Telecom service providers to provide hard copy of bill to its post paid subscribers of mobile and landline service free of cost. However, if any customer opts for receipt of the bill through e-mail, instead of hard copy, the service provider can supply the same after obtaining explicit consent from the subscribers.

TRAI has received representations from the Telecom Service Providers and their associations, MPs and MLAs to review extant provisions of sending printed bills to post paid users of mobile and landline services amid changing mobile usage relating to cutting of trees for paper used in printing phone bills.

However, since consumers form an important segment of stakeholders on this issue, it has therefore, been decided by the Authority to hold a public consultation to have views of all the stakeholders, in the matter so that a holistic approach could be adopted to address this important issue. For TRAI, consumer’s interest remain an issue of prime importance and remains committed to safeguard their interest.

A copy of consultation paper is attached herewith for your kind perusal with a request to offer your valuable feedback on the issue.

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Showing 311 Submission(s)
Ashish Dhaka
Ashish Dhaka 7 years 6 months ago
paper bills are no more a good idea for information relating postpaid and landlines bills in this digital world.more then that they are prepared at the cosr of our precious trees which in along is an issue to be concern about. since everyone in todays life has a digital or smartphone except some people.although a person who cant afford smartohone ,will not go fora postpaid sim. so realted billsshould be sent on theirmobile no thorough pdf or simplyby message. it willsave timeand money. #MyGov
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suresh n v
suresh n v 7 years 6 months ago
providing printed bill to the customer is mandatory.but it is waste paper. instead of that soft copy of bill is like to ecofriendly
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Deepak saxena
Deepak saxena 7 years 6 months ago
मेने शेविंग ब्लेड से आतंकवाद का पेड़ बनाया है,जिसके द्वारा मेने यह बताने की कोशिश की है कि आतंकवाद भी ब्लेड की तरह दो धारि होता है,व्यक्ति या देश दुसरो के लिए आतंकवाद को सपोर्ट करते है लेकिन एक दिन वही आतंकवाद उन्ही लोगो के लिए समस्या बन जाता है।इस फोटो (कोलाज) को में मोदी जी तक पहुँचाना चाहता हूँ।
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Rama Kant Bajpai
Rama Kant Bajpai 7 years 6 months ago
पेपर बिल भेजना पूरी तरह से रोककर सैकड़ों पेंङ कटने से बचाए जा सकते हैं । सेवा प्रदाता पेपर बिल के बजाय उपभोक्ता का बिल उसके मोबाइल पर मेसेज या ईमेल पर भेज सकते हैं ।
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Tushar Jindal
Tushar Jindal 7 years 6 months ago
Yes, paper bills should be stopped. People who opt for post paid connections mostly use smart phones, hence they can download the respective Telecom company app to see their monthly activity. This is yet another step in making India a Digitally strong country. #MyGov #TRAI #DigitalIndia #Savetrees
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Vidyaranya Vijaypura
Vidyaranya Vijaypura 7 years 6 months ago
Paper bill still is a backward looking step. Educate consumers about why paper bill is not possible. Send bills only through sms and email. Make simple access to ebills on portals for last 3 years using AAdhaar /otp verification. Many countries in Europe like Austria is becoming complete paperless. We need to lead the world in conservation atleast by reducing paper use as far as possible. Inspite of this if customers want paper bill, use recycled paper both for bills and cover and put fee
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vivek
vivek 7 years 6 months ago
respected sir. as u know problem of black money people are using varios methods to convert black money into white . one of method is buying gold with black money . form 60 is used as a medium for big billing above 2 lac to evade pan card peole are using this form and billing gold on their servants name . some gold sellers are selling gold without bill and not taking gst from customer . I think u should take imidiate action in this regard . thank you
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Gautam Bhansali
Gautam Bhansali 7 years 6 months ago
many Consumers are not aware about different mode of obtaining bills. so first get everybody's mobile and email updated, then send email and sms along with link of itemized bill. also a due date reminder before 24hrs to make payment. this way its win win situation for all.
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