To control Diversion of Funds A special audit at the end of every month is required to be done by the bank, either internally or through outside agency, regarding conduct and transaction in the bank account. A detailed scrutiny of the bank account can through light on the diversion of funds on a real time basis than at a time when account goes bad. It is more important in today’s scenario of CTS.

If it were to be officially read with a heart to do justice with the genuine issues of the banker then please do honour our requests which were promised salary hike par with central govt and 5 days working. Profit soared high but we are awarded with lots of additional work and our interest is always neglected. If we are nation builders then why we are not considered equal to govt employees. who are paid higher without any work/no risk/ no responsibility/ leave on demand etc

Government’s policy to open Bank branches in unbanked villages with population >2000 is welcome. But opening Branches in already banked centres needs a review. After RBI’s liberalized approach, 8-10 Banks have opened branches in many small Taluk HQs with

Laws relating to land registration,deposit of title deeds to be totally reviewed. Borrowers know the loopholes in the different system adopted by States and cheating banks by availing loan from different Banks on same property. There shall be uniform digitized system throughout the country for mortgaging property, registration, noting in encumbrance certificate etc. Karnataka model appears to be ok. Mortgage/charge creation data to be made available to Banks in the internet like CIBIL reports.

People who know the regional language only be appointed in Banks. eg., over 90% of recetly recruited staff in Banks in Karnataka are non-Kannadigas. They have to interact with local people, understand their financial needs, market suitable banking products and satisfy their requirements. Customers and staff prefer to avoid each other due to communication problem. This affects Business growth of Banks. Selection for Banks should be made by forming State Level Banking Recruitment Boards.

Take the Banks away from Routine Jobs like accepting and giving cash in the branches by increasing ATMs & Cash handling machines so that Banking is available 24x7 for common people. Then Banks need to work only 5 days a week. Also, improve their wages since they handle a sensitive area like public money and they should not undertake any frauds or strikes causing problems to the economy.

The people should get the facilities, as the private sector banks provide. The bank officers should be friendly with the illiterate persons, and should make them to know to do their work. By providing self service for cash deposits in ATM, enabling the netbanking facility to access quickly than now, will reduce the work of the officers inside the bank. people should avoid to meet the banking officials, other than for getting advances for their needs, and grievances. Bankers should behave friendl

Continuation : ( 6 ) AT LEAST ONE or MORE BRANCHES OF EACH & ALL BANKS & ITS REGIONAL / ZONAL BANK BRANCHES SERVICING CUSTOMERS TO FUNCTION ON SUNDAYS / HOLIDAYS. ( 7 ) JUST LIKE OTHER BANK ATM TRANSACTIONS, ALLOW ALL BANKS TO MAKE TRANSACTIONS OF OTHER BRANCHES & OTHER BANKS ( Pls. link all Banks / at least PSU Banks to other Banks ). ( 8 ) ALL NEFT / RTGS TRANSACTIONS TO BE EFFECTED & Cr TO OTHER PARTY BE CONFIRMED WITHIN 1 HOUR & INFORMED TO THE CUSTOMER / SENDER. ( 9 ) ALL BANKS TO TAKE RESPONSIBILITY / ACCOUNTABILITY OF NET-BANKING TRANSACTIONS & ITS RECEIPT BY THE OTHER PARTY ( My Water-Tax payment to Copn. by NET-BANKING was immediately debited to my a/c, but it was not received by them. Then, I had to run from pillar to post to my Bank & various Corpn. offices / Branch / Zonal Office / RO / Head Office, etc. & show print-out proofs. My Water-Supply would have been DISCONNECTED, if I had not found it in time ). Thanks for giving we citizens the opportunity to give our views / suggestions. YOUR OFFICE / PMO FEEDBACK WILL ENCOURAGE US TO PARTICIPATE MORE IN THIS DISCUSSION / OPEN FORUM. Shanmuganathan B / 98948-66843. COIMBATORE ( TN ).

( 1 ) PLEASE ALLOW TWO or MORE STRONG & HEALTHY PRIVATE SECTOR BANKS ALSO TO PARTICIPATE IN GOVT. SCHEMES / TREASURY TRANSACTIONS / PENSIONS / COLLEGE & UNIVERSITY FEES, TALENT EXAM FEES, etc.( Increase their standards / parameters through RBI-so that there is no / not much difference between them & SBI ). ( 2 ) IF POSSIBLE, INCREASE THE PAY OF STAFF TO MORE THAN THAT OF CENTRAL GOVT. EMPLOYEES ( as per their demand ) & MAKE THEM WORK ON SUNDAYS / HOLIDAYS & TAKE RESPONSIBILITY / ACCOUNTABILITY OF THEIR WORK. ( 3 ) MAJOR PART OF THEIR SALARY TO BE LINKED WITH THEIR PERFORMANCE / CONFIDENTIAL MONTHLY APPRAISAL / MONTHLY STAFF PERFORMANCE AUDIT. SUCH AUDITORS SHOULD BE FROM EXTERNAL AGENCY & TO REPORT TO BM, RM, ZM, CEO, etc. ( 4 ) WITHDRAW ALL CONCESSIONAL LOANS, EDUCATIONAL LOANS, HOME LOANS, TRANSFER ALLOWANCE / TRANSFER HOUSING, etc. ( 5 ) NET BANKING TO BE MADE 24 * 7 * 365 ( anytime banking ). Thanks for giving us the opportunity to share our views / suggestions. Shanmuganathan B / 98948-66843. COIMBATORE ( TN ).

Website of each Bank should be the prime source of customer literacy and grievance redressal mechanism. It should contain information needed for seeking any loan/other facilities like applications procedures/forms, eligibility terms, key conditions, facility to check status of sanction, option to apply online.All such information should also be available through FAQs.RBI or IBA may devise a list of minimum disclosure on website. Grievance redressal / tracking status/ escalation should be online.